Frequently Asked Questions
Everything you need to know about shopping on shopyabby, from checkout to returns.
Local brand, fast delivery
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Everything you need to know about shopping on shopyabby, from checkout to returns.
All transactions are processed through a secure gateway with SSL encryption. We do not store your card details β these are managed directly by our payment partner. We accept bank cards, PayPal, and cash on delivery.
Delivery in Romania takes between 2 and 5 business days, depending on the location. The cost is calculated at checkout based on the package weight and delivery address. For orders over 250 lei, shipping is free.
Yes, you have the right to return within 14 days of receipt, without stating a reason. The product must be in the same condition as you received it, with the tags intact. We cover the return cost if the product is defective or different from the order.
You can write to info@shopyabby.com or call 0344517606, Monday to Friday between 09:00 and 18:00. We usually respond in less than 2 hours. For returns, use the form in your account β we process requests within a maximum of 24 hours.
Each item is created by an independent designer or workshop from Romania. We check the quality and authenticity before listing it. On each product page, you will find the creator's story and the materials used.
Updated: May 15, 2025
Shopyabby is a Romanian marketplace dedicated to selling casual clothing, minimalist tech accessories, and home-decor products created by independent local designers. We focus on a simple online shopping experience, transaction security at checkout, and fast customer support for managing returns. Every purchase supports the local economy and sustainability.
By purchasing directly from independent Romanian designers, you benefit from authentic products with a reduced environmental impact and fast delivery nationwide.
All payments are processed through a secure gateway, with SSL encryption and two-factor authentication. We do not store your card data on our servers.
Our support team responds within a maximum of 24 hours, Monday through Saturday. Returns are processed within 5 business days of receiving the package.
We do not ask for additional information beyond what is strictly necessary for delivery. We do not send unsolicited newsletters. You can cancel any unshipped order within 2 hours of placing it.